Frequently Asked Questions
Everything you need to know about your mōmi experience, from shipping to sustainable care.
How long will it take for my mōmi order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for store credit, or subject to a $7 shipping fee if refunded to your original payment method.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a relaxed fit or sizing down for a more tailored look.
Are mōmi products ethically manufactured?
Yes, we partner exclusively with certified factories that ensure fair wages and safe working conditions. We prioritize sustainable fabrics like organic cotton and recycled polyester in every collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my garments to ensure they last?
To preserve the quality of your mōmi pieces, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.